Privacy Policy for Elavo AI

1. Introduction

Elavo AI (“Elavo AI,” “we,” “our,” or “us”) is an AI-native services platform designed to help entrepreneurs, small businesses, and organizations automate customer engagement, scheduling, marketing, communications, and business operations through intelligent AI-powered tools and integrations.

We are committed to protecting your privacy and ensuring transparency regarding how we collect, use, store, process, and share your information.

By using Elavo AI, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

a. Personal Information

• Name
• Email address
• Phone number
• Business information
• Billing address
• Payment and subscription details
• Account login credentials

b. Communication Data

• SMS/MMS messages sent and received
• Email communications
• Social media messages and interactions
• Customer engagement history
• Appointment and scheduling information
• Chat conversations and support requests

c. Usage & Technical Data

• Platform activity
• Feature usage
• Device information
• Browser type
• Operating system
• IP address
• Geographic location data
• Cookies and analytics data
• Log and diagnostic information

d. AI Training & Configuration Data

• Business FAQs
• Automated responses
• Brand tone and messaging preferences
• Uploaded workflows, documents, and prompts
• AI assistant configuration settings

e. Social Media & Third-Party Integration Data

When you connect third-party services, we may access information authorized by you, including:

• Facebook Pages and messaging data
• Instagram account and engagement data
• TikTok account and content data
• Google account data
• Google Calendar data
• Google Analytics traffic and engagement data
• Gmail metadata and communication data
• CRM and scheduling platform information

Access to such information is limited to the permissions granted by you and necessary to provide the Services.

Cross-Account Protection (Google): We participate in Google's Cross-Account Protection program. When Google notifies us that your Google account has been compromised, disabled, or that you have revoked Elavo AI's access from your Google account permissions page, we automatically disconnect the affected integrations on our side and stop using the associated tokens.

f. Payment Processing Data

We may collect limited payment-related information including:

• Billing address (collected during onboarding; used to compute applicable sales tax and to issue receipts)
• Subscription status
• Transaction identifiers
• Billing history
• Payment method metadata

Full payment card information is typically processed and stored directly by third-party payment processors and not by Elavo AI.

g. Subscriber Customer Payment Information

If you use Elavo AI to process payments from your own customers, third-party payment processors may collect:

• Customer names
• Billing addresses
• Payment card information
• Transaction details
• Refund and dispute information

Elavo AI does not directly store full payment card numbers unless expressly stated.

3. How We Use Your Information

We use your information to:

• Provide and improve our Services
• Automate customer communications
• Schedule appointments and manage workflows
• Generate AI-powered content and responses
• Process subscriptions and payments
• Facilitate customer payment collection
• Authenticate users and secure accounts
• Provide customer support
• Analyze usage and improve platform functionality
• Monitor compliance and prevent fraud
• Enforce our Terms & Conditions
• Comply with legal and regulatory obligations

We may also use aggregated or anonymized information for analytics, research, and product improvement.

4. AI-Generated Content & Automation

Elavo AI utilizes artificial intelligence and automation technologies to generate:

• Marketing content
• Customer responses
• Scheduling actions
• Recommendations
• Automated workflows

AI-generated content may be processed, analyzed, or stored to improve system performance, functionality, and user experience.

You acknowledge that:

• AI-generated content may not always be accurate
• Human review may be required
• You are responsible for reviewing and approving content where appropriate

We do not use private customer content for public AI model training without authorization.

5. SMS & Messaging Compliance (10DLC)

By providing your phone number and opting in, you consent to receive SMS messages from Elavo AI or businesses using the Elavo AI platform.

• Message frequency may vary
• Message and data rates may apply
• You can opt out at any time by replying STOP
• You can request help by replying HELP

We do not knowingly send unsolicited messages. Messaging functionality is intended to operate based on user opt-in and consent.

Users of the platform are responsible for maintaining proper consent records and complying with applicable messaging laws and regulations.

6. Payment Processing & Financial Data

Elavo AI uses third-party payment processors to process:

• Subscription payments
• Customer transactions
• Billing and payment-related services

Payment processors may collect and process financial information directly under their own privacy policies and security standards.

Elavo AI is not responsible for:

• Payment processor policies
• Processor outages
• Chargebacks
• Delayed settlements
• Fraudulent transactions handled by processors

Subscriber Customer Payments

If you use Elavo AI to accept payments from your customers:

• You are solely responsible for customer transactions
• You are responsible for refunds, disputes, taxes, and compliance obligations
• Transaction data may be shared with payment processors, financial institutions, fraud prevention providers, and regulatory authorities as necessary

Elavo AI does not act as a bank, payment processor, or financial institution.

7. Sharing of Information

We do not sell your personal information.

We may share information with:

• Cloud hosting providers
• Messaging providers
• Email service providers
• Payment processors
• Analytics providers
• CRM and scheduling providers
• Social media platforms
• Fraud prevention and security vendors
• Legal or regulatory authorities when required

Third parties are contractually or legally required to maintain appropriate confidentiality and security protections.

8. Social Media & Third-Party Platform Integrations

Elavo AI integrates with third-party platforms including:

• Meta Platforms
• TikTok
• Google

By connecting these services, you authorize Elavo AI to access and process information necessary to provide platform functionality.

You acknowledge that:

• Third-party platforms operate under their own privacy policies and terms
• API access permissions may change or be revoked
• Elavo AI is not responsible for third-party platform actions or outages

Google API Disclosure

Elavo AI’s use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including Limited Use requirements.

Google user data will only be used to provide or improve user-facing features permitted by the applicable API policies.

9. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Improve user experience
• Analyze usage and traffic
• Maintain authentication sessions
• Personalize content and features
• Measure marketing effectiveness

You may control cookies through your browser settings; however, disabling cookies may affect platform functionality.

10. Data Security

We implement commercially reasonable security safeguards including:

• Encryption in transit and at rest
• Secure authentication protocols
• Access controls
• Monitoring and logging
• Security reviews and updates

Despite our efforts, no system or method of transmission can guarantee absolute security.

You are responsible for:

• Protecting your account credentials
• Securing connected third-party accounts
• Maintaining appropriate access controls

11. Data Retention

We retain information only as long as reasonably necessary to:

• Provide the Services
• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements
• Prevent fraud and abuse

We may retain certain information after account closure where required by law or for legitimate business purposes.

12. Your Privacy Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of data
• Restrict or object to processing
• Request data portability
• Opt out of certain communications

To exercise your rights, contact: [email protected]

We may verify your identity before processing requests.

13. International Data Transfers

Your information may be processed or stored in countries outside your jurisdiction, including the United States.

By using the Services, you consent to such transfers subject to applicable legal protections.

14. Third-Party Links & Services

Our platform may contain links to third-party websites, applications, or services.

We are not responsible for:

• Third-party privacy practices
• Third-party content
• Security of external platforms

You should review the privacy policies of those services independently.

15. Children’s Privacy

Elavo AI is not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes will be posted on this page with an updated Effective Date.

Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.

17. Contact Us

By providing your phone number, you agree to receive SMS messages from Elavo AI. Message and data rates may apply. Reply STOP to unsubscribe.

If you have questions or concerns regarding this Privacy Policy, contact us: